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How w88live Handles Your Personal Data

This Privacy Policy sets out exactly what personal data w88live collects when you open an account, how we use it, how long we keep it, and what rights…

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What We Collect and Why We Use It

w88live Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account on w88live, we collect your name, email address, date of birth, phone number and payment-method details — including records of transactions made through Touch 'n Go, GrabPay, Boost dan FPX. We use this data to verify your identity, process deposits and

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withdrawals, detect fraud, and deliver account notifications. We do not sell your personal data to third parties. Where we share data with payment processors or identity-verification services, we do so under binding data-processing agreements that restrict how your information is handled. Retention periods vary by data
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type: transaction records are kept for the period required under applicable Malaysian financial regulations, while account-preference data is held only as long as your account remains active.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Email Our Data Team Send a written request to our dedicated privacy address. We acknowledge all data-related queries within two business days and aim to resolve them within 14 days of receiving full details.

Live Chat Support Our live chat agents are available around the clock. Raise a privacy query in chat and an agent will log it formally and escalate it to the data team on your behalf.

Written Request by Post You may submit a formal written request by post for access, correction or deletion of your data. Our support team will provide the mailing address upon request through any contact channel.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

w88live applies technical and organisational measures at every stage of data handling — from the moment you enter your details to the point your account is closed.

Encryption at Rest and in Transit

All personal data stored on our servers is encrypted. Data moving between your device and our platform — including payment…

Cookie Policy and Controls

We use session cookies to keep you logged in, analytics cookies to understand how pages are used, and preference cookies…

Account Security Measures

Your account is protected by password hashing and optional two-factor authentication. We never store your raw password.

Data Retention Schedule

Transaction records tied to Touch 'n Go, GrabPay, Boost dan FPX payments are retained for the period required under Malaysian…

Third-Party Data Processors

Identity checks and payment clearing involve vetted third-party processors.

Your Right to Access and Correct

You may request a copy of all personal data we hold on you, ask us to correct inaccurate records, or…

What Malaysian Account Holders Ask About This Policy

Players in Johor Bahru and across Malaysia regularly ask us about their data rights. The questions below cover the most common privacy topics — from what we collect to how you can request deletion of your account data.

We collect your full name, email address, phone number, date of birth and payment-method details. If you use Touch 'n Go, GrabPay, Boost dan FPX, transaction references are also logged for fraud-prevention and withdrawal-verification purposes.

We share data only with identity-verification providers and payment processors needed to operate your account. Each third party is bound by a data-processing agreement. We do not sell your data to advertisers or marketing firms.

Transaction records are kept for the period required under applicable Malaysian financial regulations. Account-preference data is held only while your account is active and removed within 30 days of a verified closure request.

Contact us via live chat or our privacy email address and state that you are making a data-access request. We will acknowledge your request within two business days and deliver your data summary within 14 calendar days.

Yes. You may request deletion of data that we are no longer legally required to retain. Submit the request through live chat, email or written post. We will confirm what can be deleted and complete the removal within 14 days.

We use session, analytics and preference cookies. Session cookies are essential for keeping you logged in. Analytics and preference cookies are non-essential and can be disabled through your browser settings or the cookie controls in your account at any time.

We notify you by email when material changes are made to this policy. Continued use of your account after the notice period constitutes acceptance. You may contact us before the effective date if you have concerns about any specific change.

How w88live Handles Your Personal Data

Reach Us About Your Data

How We Protect and Manage Your Information

Encryption at Rest and in Transit

Cookie Policy and Controls

Account Security Measures

Data Retention Schedule

Third-Party Data Processors

Your Right to Access and Correct

What Malaysian Account Holders Ask About This Policy

01 What personal data does w88live collect when I open an account?

02 Does w88live share my data with anyone outside the platform?

03 How long does w88live keep my personal information?

04 How do I request a copy of the data w88live holds on me?

05 Can I ask w88live to delete my personal data?

06 How does w88live use cookies, and can I turn them off?

07 What happens to my data if w88live updates this Privacy Policy?

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